STORE POLICY
CUSTOMER CARE
Please note that the shipping times listed below are only estimates and are subject to change.
Our free shipping option typically takes 5-7 business days and is always free for all orders. We know sizing can be tough, so we always offer free shipping and free returns to make the process seamless. You can track your order on your account page.
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Free Shipping: 5-7 business days once processed (orders placed by 9 am endeavour to ship the same day).
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*Any orders placed after 9 am on Friday we will endeavour to ship out on Monday, barring any Bank holidays.
PRIVACY POLICY
This Privacy Policy applies to personal information collected by MOPANE TREE LIMITED which governs the way organisations collect, use, keep secure and disclose personal information. In its Privacy policy and terms of use, there is no mention of who the terms are applicable to, the legal entity that is governed by the terms and the applicable legislation. Below is a sample of what could be included in the merchant's privacy policy and T&C.
This Service is based in the United Kingdom. We make no claims concerning whether the Content may be downloaded, viewed, or be appropriate for use outside of the United Kingdom. If you access the Service or the Content from outside the United Kingdom, you do so at your own risk. Whether inside or outside of the United Kingdom, you are solely responsible for ensuring compliance with the laws of your specific jurisdictions.
· SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
· SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at yourhelp@melmand.com. comfortable flat women shoes
· SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
· SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
· SECTION 5 - THIRD-PARTY SERVICES
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
· SECTION 6 - COOKIES
The Site may automatically use cookies to track your use of the Site. We use cookies to facilitate and enhance your user experience on the Site and for other purposes described below. “Cookies” are small pieces of information that are stored on your computer, tablet or mobile phone device’s hard drive by your browser. The Site may use both Cookies that we implement, and Cookies implemented by our suppliers and other third parties. We use Cookies to track how you access and use the Site, to learn when and how users visit the Site, to learn how frequently visitors view certain Site pages, to learn which search terms are used to find the Site, and to learn which websites direct you to the Site. We also use Cookies to help display certain information on the Site and to improve your enjoyment of the Site, for example, by remembering your contact and other information when you access or use the Site. Most browsers automatically accept Cookies. You can disable this function but disabling Cookies may impact your use and enjoyment of the Site.
· SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
· SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
Company Name: MOPANE TREE LIMITED
Company number: 09717690
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information to contact our Privacy Compliance Officer at yourhelp@melmand.com. All terms are suitable for United Kingdom law.
PAYMENT METHODS
We accept the following payment methods
Credit / Debit Cards
PAYPAL
Klarna